We have a flexible start, but we're usually at our "desks" between 9-9:30am. And wrapping up around 6pm (earlier on a Friday if all our work is done!) 8 hours per day (plus 1 hour for lunch) is what we aim for, but sometimes it's more, sometimes less. We are all about output over hours spent.
If a call gets booked anywhere between 9am and 5pm and it might be important at all, we need you on it, whether that's a customer, a partner, or an internal meeting. No calls on your diary and nobody chasing you? Work however suits you. If a call clashes with a flexible working plan, talk to your line manager, they'll look at it case by case, but we won't always be able to make an exception, because we prioritise our relationships with our customers and clients above all else.
If you're working flexibly around this, tell your team when you're planning to make the time up, and stick it in your calendar so people can see it without having to ask.
Toggl or Harvest, depending on what team you are in, will be good for you to try at the start, but PLEASE don't feel you have to hit 8 hours on there. You'll need to take breaks to snack, go to the loo, go for a walk etc. So if you forget, or if it doesn't always clock up, do not stress.
We want you to manage your energy and your time, and respect whatever decisions you need to make to be the best, happiest, shiniest version of yourself. We trust you to organise your days to be the most productive and inspired.
Our culture is very high trust, and high expectations.
All of this flexibility assumes excellent results. We want you to be able to properly integrate work and life, but if a brand or customer isn't happy, or your work isn't landing where it needs to, that has to come first. If either of those starts slipping, your line manager will raise it with you directly, and that's the point where we start looking at whether your flexible working arrangement needs adjusting.
The flip side of this is that if we ever feel like that trust is being betrayed, we'll crack down like dragons. Watch out!
A place of work needs to be somewhere you can actually concentrate.
There is an expectation that you find a quiet spot for calls. Cafe work is great for internal calls and non-call time, but when it counts wifi needs to be tested & you need to make sure you have no background noise.
Do avoid doing focused work from a train, a car, or anywhere else you're in transit. We know that jumping on a call or firing off emails while you're travelling can just be part of being a high performer, but if it’s happening a lot it’s usually a sign your week needs a rethink so you can be productive.